Collection of your Personal Information
In order to better provide you with products and services offered on our Site, Phoenix Home Services may collect personally identifiable information, such as your:
- First and Last Name
- E-mail Address
- Phone Number
We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services available on the Site. These may include: (a) registering for an account on our Site; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services on our Site. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.
Use of your Personal Information
Phoenix Home Services collects and uses your personal information to operate its website(s) and deliver the services you have requested.
Phoenix Home Services may also use your personally identifiable information to inform you of other products or services available from Phoenix Home Services and its affiliates.
Sharing Information with Third Parties
Phoenix Home Services does not sell, rent or lease its customer lists to third parties. Phoenix Home Services may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Phoenix Home Services, and they are required to maintain the confidentiality of your information.
Phoenix Home Services may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Phoenix Home Services or the site; (b) protect and defend the rights or property of Phoenix Home Services; and/or (c) act under exigent circumstances to protect the personal safety of users of Phoenix Home Services, or the public.
Tracking User Behavior
Phoenix Home Services may keep track of the websites and pages our users visit within Phoenix Home Services, in order to determine what Phoenix Home Services services are the most popular. This data is used to deliver customized content and advertising within Phoenix Home Services to customers whose behavior indicates that they are interested in a particular subject area.
This site uses advanced user behavior tracking in the form of Hotjar video recording. All information obtained through such methods is obfuscated and contains no personally identifying information.
Automatically Collected Information
Information about your computer hardware and software may be automatically collected by Phoenix Home Services. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Phoenix Home Services website.
The Phoenix Home Services website may use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Phoenix Home Services pages, or register with Phoenix Home Services site or services, a cookie helps Phoenix Home Services to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Phoenix Home Services website, the information you previously provided can be retrieved, so you can easily use the Phoenix Home Services features that you customized.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Phoenix Home Services services or websites you visit.
This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Security of your Personal Information
Phoenix Home Services secures your personal information from unauthorized access, use, or disclosure. Phoenix Home Services uses the following methods for this purpose:
- SSL Protocol
When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.
We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.
Children Under Thirteen
Phoenix Home Services does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.
From time to time, Phoenix Home Services may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our Services, we may receive a notification when you open an email from Phoenix Home Services or click on a link therein.
If you would like to stop receiving marketing or promotional communications via email from Phoenix Home Services, you may opt out of such communications by We provide unsubscribe links in all email messages generated by our mailing lists.
External Data Storage Sites
We may store your data on servers provided by third party hosting vendors with whom we have contracted.
Changes to this Statement
Phoenix Home Services welcomes your questions or comments regarding this Statement of Privacy. If you believe that Phoenix Home Services has not adhered to this Statement, please contact Phoenix Home Services at:
Phoenix Home Services, Inc.
9669A Main St.
Fairfax, Virginia 22031
Email Address: firstname.lastname@example.org
Telephone number: 7035436929
Effective as of October 01, 2018